Luva Huva - London, Beautiful ethicial lingerie handmade in the UK.

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• FAQs

1) Is it safe to order online?

We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. 

This means information passed between your computer and our website cannot be read in the event someone intercepts it.

2) What is the returns policy?

You can exchange or refund any unworn, unwashed items by mailing the item back to us within 28 days of purchase. 
Please ensure that items are in their original condition with a copy of the original invoice.

3) My payment has been declined?

Don’t fret, this can happen for a number of reasons. 

Firstly, please ensure that you've entered all your card details (e.g valid from / expiry date) correctly. Also check that the billing address is the same one to which your card is registered.

If the problem persists, please try another card. 

If you are still having problems drop us an email at sales@luvahuva.com.

4) I have recieved a promotional code, how do I use it?

To use a promotion code on the Luva Huva website, simple add your items to the shopping basket and proceed to the checkout.
Once there, enter your promotion code exactly as you see it into the relevant Promotional code box, click the apply the code button and your order total will automatically update with the promotion code value subtracted.

5) How do I cancel my order under the distance selling regulations?

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from us, for a full refund including your postage costs. Order cancellations must be made in writing, quoting your order number, within 7 working days of the day after you receive the goods to our Customer Services Team. You will need to return the order to us and we will refund the postage you pay to send it back to us. To cancel your order please contact us by email at sales@luvahuva.com. We will complete your refund including delivery costs within 30 days of receipt of the Order Cancellation.